Psychologenpraktijk Timmers had the issue of large fluctuations in the workload, or caseload, of the psychologists. As a result, the capacity of the staff – the number of available hours – was not being utilized optimally. The reason is that there was a fixed pattern of intakes in one period and then only treatment trajectories, without overlap. In addition, within a treatment trajectory, sometimes several psychologists had to be assigned to an appointment together. For the receptionist a complex and time-intensive puzzle to put together, but for a computer an ideal optimization question.
Within this optimization project, a data-driven solution was used to work toward smart scheduling that should make the caseload per psychologist more constant. A student from MKB Datalab developed an application with a user-friendly interface that the front desk can use to efficiently schedule appointments.
The developed application provides an optimal schedule layout for a specific treatment program and the indicated individuals. This program can then be further adjusted by the receptionist if necessary (for example, because an employee’s vacation had not yet been put into the system). Because the application was developed in collaboration with the receptionists who would be using it; it fit seamlessly with their work. The psychologists now experience less fluctuation in their caseload; which makes working a lot more pleasant. Extensive documentation regarding the use of the application was also delivered.
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The JADS MKB Datalab supports Dutch SMEs that want to make the transition to a more data-driven way of working. The JADS MKB Datalab carries out projects with SME entrepreneurs and Data Science students. In addition, they offer several tools to help you define a Data Science project with impact, such as workshops, a Data Maturity Scan and a Data Project Canvas.
So if you want to take on a specifically designed short-term data science project for your SME with a JADS MSc student, visit the JADS MKB Datalab Website. 150 SMEs already participated!